Komatsu

Results

Komatsu was highly satisfied with its enhanced ability to give informed and proactive solutions to customers - even those in the most remote geographic locations.

Empowered with Document Express software, a series of manuals that used to contain millions of pages have been converted to manageable electronic files of 1,000 pages or less.

These electronic manuals can be instantly viewed or quickly downloaded over any network connection - a huge advantage for equipment operators who work in remote locations all around the globe.

Documents open with all critical details intact. Even the most complex graphics illustrating equipment controls, diagrams, and other information can be viewed with stunning visual clarity.

Equipment operators can also gain fast access to data without navigating through vast numbers of pages. The electronic DjVu manuals employ chapters and indices, enabling users to zoom to the precise information needed.

The CSS-Net Solution

Komatsu relies on Document Express to create their CSS-Net Solution - a one-stop parts ordering and inventory base that links dealers and customers far more efficiently than before.

Using CSS-Net, Komatsu's dealers can accept orders directly from their customers, who can now manage their inventory in real-time. Empowered by a more reliable knowledge base, both dealers and clients are saving time and money.

The CSS-Net solution is customer specific and can be customized for each individual client.

CSS-Net also allows dealers to update often complex information as frequently as needed.

Summary

Document Express with DjVu is the crucial long-term solution that will enable Komatsu to achieve their key business objectives, while meeting customers' immediate needs for enhanced services and streamlined communications.

"Document Express with DjVu gives Komatsu an important edge in establishing and maintaining exceptional customer service," explains Takahashi-san. "We at Komatsu owe our success to the long-term relationships we enjoy with our clients. That's why our core business value has always been to offer exceptional after-market support. When we enable customers to access vital information without delays, we help them operate with greater profitability. Of course, this in turn breeds greater profitability for Komatsu."

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